At Artificial Flower Factory, we want you to be completely satisfied with your purchase. However, we understand that sometimes you may need to return an item. Please review our refund policy below:

1. Cancellation: Unfortunately, we cannot cancel orders after they have been delivered.

2. Delivery Time: Please note that our delivery time is weekly. Orders placed after our weekly cutoff time will be processed and shipped the following week.

3. Damaged or Incorrect Items: If your order arrives damaged or if you received an incorrect item, please contact us within 24 hours of receiving your order. We will work with you to either provide a replacement item or issue a refund.

4. Refund Eligibility: To be eligible for a refund, items must be returned in their original condition and packaging within 7 days of delivery. After 7 days, we cannot accept returns for a refund.

5. Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original payment method within 7 business days.

6. Exclusions: The following items are not eligible for a refund: custom-made items or personalized items.

7. Contact Information: If you have any questions or concerns about our refund policy, please contact us at info@artificialflowerfactory.com or at Artificial Flower Factory, Bareja To Jetalpur Road, Ahmedabad – 382427, Gujarat, India.

We reserve the right to update or modify this refund policy at any time without prior notice.